Privacy Policy

1. Information We Collect

Hey Womania may collect the following information from users:

• Name, Mobile number, Email address
• Billing and Shipping addresses
• Order details and Payment status
• Refund, return, and cancellation details
• Wallet, payout details, and KYC documents (PAN, Aadhaar) if applicable
• Device information, IP address, and website usage details

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders, deliveries, returns, and refunds
• Manage rewards, sell points, and payouts
• Verify KYC details
• Prevent fraud and misuse of the platform
• Send order updates and service-related messages

3. Payment Information

Online payments on Hey Womania are processed through secure third-party payment gateways. Hey Womania does not store full card numbers, CVV, UPI PIN, or net banking passwords.

4. KYC and Payout Information

If you are eligible for rewards or wallet withdrawals, Hey Womania may collect KYC details. This is used strictly for identity verification, fraud prevention, and tax compliance.

5. Sharing of Information

Hey Womania may share required information with trusted third parties only when necessary, such as courier partners, payment gateways, and KYC verification providers. We do not sell your personal information.

6. Cookies and Tracking

We use cookies to improve website performance, remember user preferences, and analyze traffic. You may disable cookies in your browser settings, though some website features may not function optimally.

7. Data Security

Hey Womania uses reasonable security measures to protect user data. However, users are responsible for keeping their login details and OTPs safe.

8. Data Retention

We keep user data only as long as required for order processing, support, legal compliance, fraud prevention, and business records.

9. Marketing Communication

By using Hey Womania, you may receive promotional messages. You may opt out of promotional communication at any time.

10. User Rights

Users may request to update, correct, or delete their personal information where applicable by contacting Hey Womania support.